![]() As soon as the manager comes to the phone he informed me that my services have been restored miraculously and that my disconnect date will not be till the 15th again he could not give me any explanation as to why they disconnected my services early and his customer service was ridiculously sub par, however, this is to be expected from Time Warner as I have had issues with poor customer service, lost appointments, failure to adequately post information to my account, and all of this is happening while they are publicising their commercials with the slogan "Time Warner has changed". So naturally I asked for a manager who I waited twenty minutes on hold to speak to. When I called to find out what was going on I was told some nonsence about some bill bucket cycle that caused my services to be disconnected prior to the date on the letter sent out by their company. Unfortunately, I've had some car issues that caused me to be a little late making my cable payment and I was sent a letter of disconnect saying my bill was due to be paid by 5:00 PM on the 15th so on the 13th two days before my so called disconnect date Time Warner disconnected my services anyway. Once again customer service useless and the rep that sold me the package hasn't solved it either in 6 weeks and so we are left to visit their office with a year of bank statement to claim back the $800 or so that they owe us. For a few months anyway as several months later and having only used the card manually online each month to pay, the payments (now $95) started to appear again. Still no customer service solution but at least by cancelling the card the theft from our bank account stopped. We DID NOT set the new debit card up with TWC but instead logged in every month and paid the contracted amount. 1 month in a second payment went out of our bank account in addition to the contracted payment for $89 - nowhere did this show on our TWC account, customer service were useless and after this happened three times in consecutive months - in addition to our regular contracted payment - I contacted the bank and they advised to cancel the card (at great inconvenience as we had to revise all payments to a new card). ![]() We purchased a TV/Internet package for $120 or there about per month and set up payment via debit card to automatically go out each month. I repeat, Time Warner/Spectrum craps on it's customers and they are the worst ever! Go with anyone else! I'm quite sure my internet and cable will be cut once this is posted. I hope they tell every one of their customers that so we can see them go out of business. What a load of malarkey! They only want you if you are not an existing customer! The Time Warner Customer Service guy today told me that they don't care if I call DISH. You should see their moronic new television commercials "over 90,000 employees trying hard to earn your business". They are worse than shameless, they are evil. They want me to pay $160 a month for this package because I am not a "NEW" customer. Since I am an existing customer who pays $105 a month for practically nothing. Time Warner Cable (now called Spectrum) is the worst ever! I spent hours on hold bring shuttled back and forth between departments over three days only to be told that I wasn't eligible for the Silver Package that I had ordered online as an upgrade which has tons of channels, phone, etc. Yeah you might quit them in a fit of rage at a price hike or 3 months of spotty, but you'll always go back and they know it. ![]() Because the alternative is Windstream or some mom and pop that still offers DSL and whose broadband cries at the sight of the Netflix logo and anything HD. HahahahaahahahaahahahaahaNO) and they know in their little black crusty hearts that you'll take what they spoon feed you. They charge too much for stuff they're not actually giving you (think you're actually getting 100mbps? The kind of hate that makes you cry ugly. ![]() I've been a Time Warner customer, in one capacity or other, for 20 years. well, maybe Virgin Mobile, but that's a different industry so they get a pass on providing Now You See Me, Now You Don't WiFi signals and Oh, Were You Watching That? Cable television, but not the Bars? What bars? Phone service cuz they got that one sewn up. There is no company more sadistic than TWC. They've made actual billions off the tears of their customers. I don't understand how a company this bad has been around this long. ![]()
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